At Digitalsak, we are committed to delivering exceptional digital marketing services to help your business thrive. We understand the importance of transparent communication and satisfaction, so we’ve outlined our Return and Refund Policy below to guide you through our process:
1. Nature of Services and Refunds
Digital marketing services provided by Digitalsak, including SEO, paid advertising, content creation, and social media campaigns, are intangible and tailored to your business needs. As such, we do not offer refunds for completed services once they are executed or delivered, as we cannot “return” digital services.
2. Refund Considerations
Refunds may be requested under certain conditions, such as failure to meet the service delivery agreed upon in the contract or a breach of the terms. Any refund request must be submitted within 7 days after the service is delivered. Each refund request will be reviewed carefully on a case-by-case basis, and approval will depend on the specifics of the service and agreement.
3. Service Delivery Delays
If there are any significant delays in service delivery due to factors within our control, we will offer a suitable resolution, which may include revising the project timelines or offering partial credits. However, delays caused by external factors such as third-party platforms or client delays in providing necessary materials will not warrant a refund.
4. Subscription and Retainer Agreements
For ongoing subscription-based services or retainer agreements, clients are required to provide at least a 30-day notice before cancellation. If cancellation is requested before the end of the billing cycle, no refund will be provided for the services rendered during that period. Services will continue until the agreed-upon cancellation date.
5. Disputes and Issue Resolution
We are dedicated to ensuring the success of our clients and will work to resolve any issues that arise during the course of our services. If you are dissatisfied with any aspect of the service provided, we encourage you to reach out to our customer support team for assistance. We are committed to collaborating with you to address your concerns and find an appropriate solution.
6. Change of Mind
Once a project has been initiated and work has commenced, we are unable to offer refunds for changes of mind or dissatisfaction with the scope of the service provided, unless otherwise specified in a formal contract amendment or addendum.
7. Amendments to the Policy
Digitalsak reserves the right to update or modify this policy at any time. Any changes will be communicated to our clients and take effect immediately upon posting.
If you have any questions or require clarification regarding our Return and Refund Policy, please feel free to contact us at [9289630339].